Refunds and Returns

Learn more about our returns and refunds policies

Order Cancellation

If your order has been paid and you need to cancel it, please contact us to info@newaist.com within 12 hours and we will contact the warehouse in order to validate if it is still possible to cancel your order (in case your package has not yet been shipped). We will reply to you as soon as we have the confirmation.

If the order has already been shipped, we cannot cancel it. However, you can return the items after receiving them.

Returns and Refunds

I want a refund because I didn’t receive the items.

Your satisfaction is our first priority. We want you to shop with confidence. That’s why we do our best to ensure you’ll receive your item on time and as described. However, if due to circumstances outside of our control this doesn’t happen, we promise your money back. If your items are not delivered within the maximum delivery time of 40 business days, please feel free to apply for a refund by sending us an e-mail to info@newaist.com within 14 days following the maximum delivery time. Please attach the receipt or proof of purchase when sending the e-email. We will refund you to the same means of payment used when placing the affected order within 15 business days from your request date.

Full refunds are not available under the following circumstances:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

I want a refund because the items received are not as described or are damaged and/or defective.

In case the item is not as described in product page or they are damaged and/or defective, please feel free to apply for a refund by sending us an e-mail to info@newaist.com within 14 days following the delivery of your order. In the e-mail, please attach the receipt or proof of purchase and kindly send us photos of the item as well as a description of discrepancies between received product and its description. Depending on the situation, we might ask you to send back the item(s) to us. In that case, we will afford the return shipping costs. Upon confirmation from our side, we will refund you to the same means of payment used when placing the affected order within 14 days.

I want a refund because I don’t like the items / the product doesn’t fit right / I ordered the wrong size.

If for any other reason, you are not satisfied with your order, you can return purchased products within 14 days after receiving them. Please feel free to apply for the refund by sending us an e-mail to info@newaist.com within 14 days following the delivery of your order. After sending us an e-mail you will receive all the instructions to return the package. If the items are shipped back within this timeframe, we will refund you to the same means of payment used when placing the affected. No questions asked!

Refund will be made to you within 14 days from the moment we confirm receipt of your returned parcel and if the conditions for reimbursement are met. We will accept refunds as long as items are unused, unwashed and in their original condition – complete with the original packaging, tags, etc.

In this case, you might have to afford return shipping costs, depending on which country you are. You will let you know as soon as you send us an e-mail.

For any other issue regarding refunds, please feel free to contact us: info@newaist.com

Exchanges

If for any other reason, you are not satisfied with your order, you can exchange the purchased products within 14 days after receiving them. Please feel free to ask for an exchange by sending us an e-mail to info@newaist.com within 14 days following the delivery of your order. In the e-mail, please attach the receipt or proof of purchase as well as the reason for the exchange. We will let you know by e-mail how to proceed.

We will accept exchanges as long as items are unused, unwashed and in their original condition – complete with the original packaging, tags, etc.

Please do not send your package back to us until we confirm to do so. We will not be responsible for packages returned to the wrong address.